Small Business Tech Help
Running a small business means wearing many hats. These guides help you handle the tech side so you can focus on what matters most.
Popular Guides
Quickbooks Update issue
Every once in a while when you open QB it requests an update. You click to do so and at some point during the installation of the updates, the process seems to freeze. It stays at that point for a v
Read Guide →Why Is My WiFi So Slow? 8 Things to Check First
Slow WiFi driving you crazy? Check these 8 simple fixes before calling for help. Most take less than 5 minutes to try.
Read Guide →QuickBooks Running Slow? 7 Fixes That Actually Work
QuickBooks running slow? Try these 7 proven fixes that work for Connecticut small businesses. Most take less than 10 minutes.
Read Guide →All Small Business Tech Help Guides
QuickBooks File Size is Too Large
Is your QuickBooks company file getting too big?
Switching from PC to Mac: What Small Business Owners Should Know
Thinking about switching your small business from PC to Mac? Here's what Connecticut business owners need to know before making the move.
Has Your Computer Been Hacked? A Simple Checklist
Think your computer's been hacked? Follow this simple checklist to identify the warning signs and protect yourself from identity theft.
Phishing Scams in 2026: How to Spot and Avoid Them
Connecticut residents are losing thousands to phishing scams. Learn the warning signs and protect yourself from fake Eversource bills and Medicare fraud.
What to Do If Your Email Gets Hacked (Step-by-Step Recovery)
Discovered your email was hacked? Follow these clear steps to secure your account and protect your banking, healthcare, and personal information.
iPhone Storage Full? How to Free Up Space Without Deleting Photos
Your iPhone storage is full of Connecticut memories. Learn how to free up space without losing a single photo from Lake Waramaug or Lighthouse Point.
Simplifying Your iPhone for Seniors: 10 Essential Settings
Here at Chapin Business Services, we help seniors throughout Litchfield, Fairfield, and New Haven counties make their iPhones easier to use. W...
MacBook Running Hot and Loud? 5 Ways to Fix It
Is your MacBook overheating and sounding like a jet engine? Here are 5 practical fixes you can try at home before calling for help.
Setting Up a Home Office in a Small Space: Tech Essentials Under $500
Whether you're working from your dining room table in Southbury or converting a spare bedroom in Litchfield County, you can set up a productiv...
Best Printers for Home Offices (And How to Fix Common Problems)
If you work from home in western Connecticut—whether you're in Litchfield County, Fairfield County, or over in New Haven County—you know that a good p...
How to Back Up Your Business Data: A Complete Guide
Here in western Connecticut—whether you're in Litchfield, Fairfield, or New Haven County—we've helped hundreds of small business owners recove...
Windows 11 Update Stuck or Failing? How to Fix It
Windows 11 update stuck? Learn simple fixes that work, plus when to call a professional for help with older PCs in Connecticut.
Microsoft 365 for Small Businesses: Setup and Best Practices
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven counties—we help dozens of small businesses get set up...
Computer Frozen? How to Recover Without Losing Your Work
Your computer froze with unsaved work? Don't panic. These simple steps can help you recover everything before you lose hours of progress.
Password Managers for Families: Which One Is Best?
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven counties—we help families every day who are tired of r...
Should You Upgrade to Windows 11 in 2026?
Windows 10 support ends October 2025. Here's what Connecticut residents need to know about upgrading to Windows 11 and keeping your computer secure.
How to Transfer Photos from iPhone to Windows PC
Here at Chapin Business Services, we help folks all over western Connecticut—from Litchfield County down through Fairfield and New Haven count...
Apple Watch Not Syncing with iPhone? Troubleshooting Guide
Here at Chapin Business Services, we help families throughout Litchfield, Fairfield, and New Haven counties get their Apple devices working to...
Outlook keeps typing in CAPITALS when composing a new email
To resolve this issue open Outlook and go to New Mail. At the bottom of the left corner you will see Options. Click Options, then Mail and finally click the button for Stationary and Fonts. There y
External Hard Drive Not Showing Up? Data Recovery Options
Here in western Connecticut, from Heritage Village in Southbury to homes throughout Litchfield, Fairfield, and New Haven counties, we get call...
Essential iPhone Tips That People Rely On: A Complete Guide to iOS Productivity
Your iPhone is packed with powerful features that can transform how you work, stay organized, and protect your privacy. While many users only scratch the surface of their device’s capabilities,
How to Get Siri to Read Any Text on iPhone or iPad: Complete Setup Guide
Your iPhone and iPad have powerful built-in accessibility features that can read any text on your screen. Whether you are reviewing documents, reading long articles, or want to give your eyes a break,
How to Solve Common Jitterbug Phone Issues: Complete Troubleshooting Guide
Jitterbug phones are specially designed for seniors, making them user-friendly with large buttons and a simple interface. However, like any technology, they can sometimes face issues that need trouble
What Happens When Windows 10 Support Ends in 2025? Complete Guide to Your Options
Windows 10 is reaching the end of its official support on October 14, 2025. That means Microsoft will stop releasing new features and routine security updates for the general public. For most users, t
Windows 11 Requirements: Complete System Requirements and Compatibility Guide
Windows 11 represents Microsoft’s most significant operating system update in years, bringing a modern interface, enhanced security features, and improved productivity tools. However, these impr
Things You Can Do with an iPhone: Hidden Features and Pro Tips
Your iPhone is packed with powerful features that go far beyond making calls and sending texts. From Siri’s advanced capabilities to accessibility features and camera tricks, there are countless
6 Ways to Speed Up Email & Downloads on Your Phone: Complete Performance Guide
Slow email loading and sluggish downloads can be incredibly frustrating, especially when you’re trying to stay productive on the go. Whether you’re waiting for important emails to load or
How to Use Gmail’s Bulk Unsubscribe Feature: Complete Guide for Web, Android, and iOS
Are you drowning in promotional emails? Google has just made it easier than ever to regain control of your inbox with Gmail’s new Manage Subscriptions tool. This powerful feature allows you to u
How to Teach Your iPhone or iPad to Recognize People’s Faces in the Photos App: Complete Guide
Organizing one’s photos by date or occasion is by far the most common methodology in photography. More than ever with iOS, Apple is trying to alleviate the issues outlined above by giving promin
How to Use Facebook’s Privacy Checkup to Secure Your Profile: Complete Security Guide
In today’s digital world, protecting your personal information on social media platforms is more important than ever. Facebook’s Privacy Checkup tool provides a comprehensive way to review
How to Find and Manage All Your Online Accounts Linked to Your Email: Complete Security Guide
It is not unusual for people to have dozens of online accounts, ranging from frequently used services to one-time sign-ups that are easily forgotten. With the increase of data breaches, it has become
How to Transfer Photos and Videos Off Your iPhone/Android and Still Keep Full Access: Complete Guide
Want to keep your pictures safe and accessible? Want to create more free space on your iPhone or Android? The best way to protect your pictures and videos and free up space is to use iCloud, OneDrive,
Cell Phone Quick Tips: Essential Features and Troubleshooting Guide
Your cell phone is packed with useful features and capabilities that can make your daily life easier and more efficient. From read receipts to email management and data backup, understanding these fea
Keyboard Issue: How to Fix When Nothing Types on Screen
Have you ever experienced a frustrating situation where you’re typing on your keyboard, hearing the clicking sounds, but nothing appears on your screen? This is a common accessibility setting is
iPhone & Android Cleanup and Tune Up: Complete Maintenance Guide
Regular maintenance is essential for keeping your smartphone running smoothly and efficiently. Over time, phones accumulate dust, unused apps, cached data, and outdated software that can slow down per
How to Stay Incognito When Making Calls: Complete Privacy Guide
In today’s connected world, maintaining privacy when making phone calls has become increasingly important. Whether you’re calling a business contact, making a private call, or simply want
Windows 11 Controlled Folder Access Blocking Legitimate Apps: Complete Fix Guide
Windows 11’s Controlled Folder Access is a powerful security feature designed to protect your important files from ransomware and other malicious software. However, this security measure can som
Quicken Sounds Stop: How to Fix Audio Issues in Quicken
Quicken is a popular personal finance management software that helps users track their money, manage budgets, and monitor financial goals. One of the features that many users enjoy is the audio feedba
Google Photos: Complete Guide to Cloud Photo Management and Organization
Google Photos has revolutionized the way we store, organize, and share our digital memories. Far more than a simple photo repository, this powerful cloud-based service offers comprehensive photo manag
QuickBooks Update Issue: How to Fix Frozen Update Installations
QuickBooks is an essential business accounting software that millions of users rely on for managing their finances, invoicing, and bookkeeping. However, like any software, QuickBooks requires regular
Outlook Errors: How to Fix PST File Access Issues and Email Problems
Microsoft Outlook is a critical business communication tool that many organizations rely on for daily email operations. However, when Outlook encounters errors preventing access to your email data, it
Outlook vs Gmail: How to Fix Sending Issues and Email Authentication Problems
Email communication is essential for modern business operations, and many users rely on Microsoft Outlook to manage their Gmail accounts. However, when Outlook suddenly stops sending emails while stil
QuickBooks Closes Immediately, Part 2: Advanced Solutions for Persistent Issues
While the first part of our QuickBooks troubleshooting guide covered the basic solutions using QuickBooks Tool Hub, some users experience more persistent closing issues that require additional trouble
QuickBooks Closes Immediately: Complete Troubleshooting Guide
QuickBooks is an essential business accounting software that many companies rely on for daily financial operations. However, when the program suddenly closes immediately after opening or when trying t
What Internet Speed Do You Really Need for Streaming?
Buffering during movie night? Learn what internet speeds you actually need for streaming and how to test if you're getting what you pay for.
Remove duplicate photos on iPhone and Android
2. Scroll down to the updates section and tap Duplicates.
Quick Tip: QuickBooks Font Size
If the default font settings for invoices in QuickBooks is not want you want, change it.
How to Get Rid of Dots Indicating a Space Between Words
It can be extremely annoying when you go to type in Word and after each character there appears a dot.
Outlook is very slow attaching files to email
This can be one of the most frustrating issues with Microsoft Outlook. Outlook is running fine but when I try to attach a file to an email the process slows to a crawl. Frustrating!
Energy Savings
With the cost of everything rising, there are some things you can do with your tech to help save some money. Try the following:
How to get programs to stop loading automatically
You should not need Edge, or other internet browsers, to run during startup. If you want to use an app, simply double click to run. Automatically starting applications can use valuable system resour
QuickBooks will not open due to payroll update error
This is due to a recent payroll update that went wrong.
Email using QuickBooks
Issue: you set up QB to email invoices, estimates, etc, but it will not get past the password window even though you are certain the password is correct for your Gmail account.
QuickBooks Error and Internet Explorer
QuickBooks Error and Internet Explorer
iPhone can’t use apps without the internet connection, (wifi)
When I am out of the office/home and away from a internet connection, (wifi), I would try to make a call, use Maps or try to use another app, the error message would tell me that it can not make a cal
Ransomware Protection
If this has happened to you then you understand the devastation this can have on your business or home files. Ransomware gets onto your system through seemingly innocent online behavior. The virus c
QuickBooks error when opening
If you still get the error, try installing the QuickBooks Tool Hub which includes the utility called Print Repair Tool, (large green button in the Hub). Google the Hub and download the file to instal
Quick Tip: Ccleaner
Open Ccleaner and click on Options, (left side column), and then click on Settings, (top of the list). Click the radial button next to Custom Clean under the heading Ccleaner Home Screen. When you n
QuickBooks Tip
Most Companies are emailing their invoices. Saves paper, good for the environment and saves money. How do we change what is pre-written in the body of the email? By default, the email message that
Pop-Up Ads in Quickbooks
When you open QB a pop-up ad appears asking you to upgrade or purchase a product. It only happens at startup and you can X out. If you are finding these annoying, there is a way to stop all of them.
iPhone data recovery/backup
If you do not use icloud, or have run out of space and do not want to pay for additional storage, you can use a utility called
iPhone data recovery/backup
If you do not use icloud, or have run out of space and do not want to pay for additional storage, you can use a utility called
Chrome: saved passwords and bookmarks
While most backup programs are setup to save profile data, (documents, pictures, desktop, etc), there is vital data that should be included, but may not be part of the profile. If you are like many o
Making labels, (using Office version 2010 or later)
If you have a list of names and addresses compiled in Excel and wish to make labels the process can be confusing and frustrating. There are several steps that need to be taken to print your labels cor
Ransomware
Like the name implies, this type of virus not only encrypts and holds hostage your critical data, but also demands a ransom be paid to decrypt the infected files. Getting this virus, which comes in
Outlook does not recognize the email address
You have been sending email to a particular address for a long time. Now you get an error message that reads “Outlook does not recognize the email address.” The email will not send.
Business Continuance
No matter the size of your business, the ability to continue doing business after a catastrophic event can be critical to the long run success of your company. Setting up a plan is simple if you foll
Outlook 2016, (Office 365)
When you open Outlook 2016 the program stays minimized and, once it does open, the restore feature, (the middle button in the upper right corner, next to the minimize button), does not work. When clic
QuickBooks: Keeping Multi User Active
When you want to have more than one user accessing QuickBooks at the same time you are required to have the program set to Multi User Mode. To use QB in that mode, click on File, then select Switch t
QuickBooks Script Errors
Script errors are typically caused by something within Internet Explorer or Microsoft Edge. If you are using another browser as your default then you can get rid of the script errors by simply making
Quickbooks Advertising
I use QuickBooks 2014 and have become annoyed with the up selling that create popups whenever I start the program. Now I am getting script error messages because there is something corrupted within t
iPhone backups
The screen broke on my iPhone and need to get it replaced. As with any service to the smart phones, you want to make sure your data is backed up prior to any work being done. Even if iCloud is used,
Permanently delete text messages on an iPhone
In an earlier Tip we discussed how to create more space on your smart phone by removing text messages you don’t need to save. As you may know, those messages are still stored on the iPhone data base
Outlook Fonts and Styles
Choosing the correct font and font style for your email messages is important. It denotes your own personality in a way. However, the font and styles can change due to an upgrade to the Office progr
Google Bookmarks
While it is a good idea to go into the Settings of Chrome,
Outlook Data Files
As your Outlook data file increases in size so does the risk of corruption and lost email, contacts and calendar. To see the size of the data file, go to the location of the file,
Outlook PST password recovery
When you need to import data from a backup or copy of your pst file Outlook will, at times, ask for the files password. You enter the correct password, however an error pops up stating it is the inco
LibreOffice
If you have just updated your Mac system to Yosetime, (10.10.3), and were using an older document producing program, such Apple Works, you will have to update the program to view, edit and print your
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