Security & Virus Removal
Security threats are everywhere. These guides help you recognize scams, remove viruses, and protect your personal information from hackers.
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Facebook Settings needed to protect yourself
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Read Guide →Cell Phone Privacy Tips You Need Now!
Keeping your cell phone privacy settings up to date.
Read Guide →Quickbooks Update issue
Every once in a while when you open QB it requests an update. You click to do so and at some point during the installation of the updates, the process seems to freeze. It stays at that point for a v
Read Guide →All Security & Virus Removal Guides
Windows 11 Controlled folder access blocking legit apps
When you try to open a frequently used app, or a legitimate app you have not used in a while, you may get the alert that the .exe is blocked, resulting in the app not opening. This is caused by the a
Why Is My WiFi So Slow? 8 Things to Check First
Slow WiFi driving you crazy? Check these 8 simple fixes before calling for help. Most take less than 5 minutes to try.
QuickBooks Running Slow? 7 Fixes That Actually Work
QuickBooks running slow? Try these 7 proven fixes that work for Connecticut small businesses. Most take less than 10 minutes.
Switching from PC to Mac: What Small Business Owners Should Know
Thinking about switching your small business from PC to Mac? Here's what Connecticut business owners need to know before making the move.
Has Your Computer Been Hacked? A Simple Checklist
Think your computer's been hacked? Follow this simple checklist to identify the warning signs and protect yourself from identity theft.
Phishing Scams in 2026: How to Spot and Avoid Them
Connecticut residents are losing thousands to phishing scams. Learn the warning signs and protect yourself from fake Eversource bills and Medicare fraud.
Smart Phone Quick Tips
To redial the last number you called on an iPhone, simply open your keypad in the Phone app and tap the green phone icon. One example of how this can come in handy: Say you called in a pizza delivery
What to Do If Your Email Gets Hacked (Step-by-Step Recovery)
Discovered your email was hacked? Follow these clear steps to secure your account and protect your banking, healthcare, and personal information.
How to Video Call Your Grandkids: FaceTime vs Zoom for Seniors
Here in western Connecticut, from Litchfield County down through Fairfield and New Haven, we've helped hundreds of grandparents set up video calls with their grandkids.
iPhone Storage Full? How to Free Up Space Without Deleting Photos
Your iPhone storage is full of Connecticut memories. Learn how to free up space without losing a single photo from Lake Waramaug or Lighthouse Point.
Simplifying Your iPhone for Seniors: 10 Essential Settings
Here at Chapin Business Services, we help seniors throughout Litchfield, Fairfield, and New Haven counties make their iPhones easier to use. W...
Best Printers for Home Offices (And How to Fix Common Problems)
If you work from home in western Connecticut—whether you're in Litchfield County, Fairfield County, or over in New Haven County—you know that a good p...
Windows 11 Update Stuck or Failing? How to Fix It
Windows 11 update stuck? Learn simple fixes that work, plus when to call a professional for help with older PCs in Connecticut.
Microsoft 365 for Small Businesses: Setup and Best Practices
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven counties—we help dozens of small businesses get set up...
Computer Frozen? How to Recover Without Losing Your Work
Your computer froze with unsaved work? Don't panic. These simple steps can help you recover everything before you lose hours of progress.
Password Managers for Families: Which One Is Best?
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven counties—we help families every day who are tired of r...
Should You Upgrade to Windows 11 in 2026?
Windows 10 support ends October 2025. Here's what Connecticut residents need to know about upgrading to Windows 11 and keeping your computer secure.
5 ways your phone can work harder for you
If you’re frequently typing your email address, home address, or the same greeting, you can save time by using built-in text shortcuts.
Essential iPhone Tips That People Rely On: A Complete Guide to iOS Productivity
Your iPhone is packed with powerful features that can transform how you work, stay organized, and protect your privacy. While many users only scratch the surface of their device’s capabilities,
How to Solve Common Jitterbug Phone Issues: Complete Troubleshooting Guide
Jitterbug phones are specially designed for seniors, making them user-friendly with large buttons and a simple interface. However, like any technology, they can sometimes face issues that need trouble
What Happens When Windows 10 Support Ends in 2025? Complete Guide to Your Options
Windows 10 is reaching the end of its official support on October 14, 2025. That means Microsoft will stop releasing new features and routine security updates for the general public. For most users, t
Windows 11 Requirements: Complete System Requirements and Compatibility Guide
Windows 11 represents Microsoft’s most significant operating system update in years, bringing a modern interface, enhanced security features, and improved productivity tools. However, these impr
Things You Can Do with an iPhone: Hidden Features and Pro Tips
Your iPhone is packed with powerful features that go far beyond making calls and sending texts. From Siri’s advanced capabilities to accessibility features and camera tricks, there are countless
6 Ways to Speed Up Email & Downloads on Your Phone: Complete Performance Guide
Slow email loading and sluggish downloads can be incredibly frustrating, especially when you’re trying to stay productive on the go. Whether you’re waiting for important emails to load or
How to Use Gmail’s Bulk Unsubscribe Feature: Complete Guide for Web, Android, and iOS
Are you drowning in promotional emails? Google has just made it easier than ever to regain control of your inbox with Gmail’s new Manage Subscriptions tool. This powerful feature allows you to u
How to Use Facebook’s Privacy Checkup to Secure Your Profile: Complete Security Guide
In today’s digital world, protecting your personal information on social media platforms is more important than ever. Facebook’s Privacy Checkup tool provides a comprehensive way to review
How to Find and Manage All Your Online Accounts Linked to Your Email: Complete Security Guide
It is not unusual for people to have dozens of online accounts, ranging from frequently used services to one-time sign-ups that are easily forgotten. With the increase of data breaches, it has become
Cell Phone Quick Tips: Essential Features and Troubleshooting Guide
Your cell phone is packed with useful features and capabilities that can make your daily life easier and more efficient. From read receipts to email management and data backup, understanding these fea
iPhone & Android Cleanup and Tune Up: Complete Maintenance Guide
Regular maintenance is essential for keeping your smartphone running smoothly and efficiently. Over time, phones accumulate dust, unused apps, cached data, and outdated software that can slow down per
How to Stay Incognito When Making Calls: Complete Privacy Guide
In today’s connected world, maintaining privacy when making phone calls has become increasingly important. Whether you’re calling a business contact, making a private call, or simply want
Windows 11 Controlled Folder Access Blocking Legitimate Apps: Complete Fix Guide
Windows 11’s Controlled Folder Access is a powerful security feature designed to protect your important files from ransomware and other malicious software. However, this security measure can som
Google Photos: Complete Guide to Cloud Photo Management and Organization
Google Photos has revolutionized the way we store, organize, and share our digital memories. Far more than a simple photo repository, this powerful cloud-based service offers comprehensive photo manag
QuickBooks Update Issue: How to Fix Frozen Update Installations
QuickBooks is an essential business accounting software that millions of users rely on for managing their finances, invoicing, and bookkeeping. However, like any software, QuickBooks requires regular
Outlook Errors: How to Fix PST File Access Issues and Email Problems
Microsoft Outlook is a critical business communication tool that many organizations rely on for daily email operations. However, when Outlook encounters errors preventing access to your email data, it
Outlook vs Gmail: How to Fix Sending Issues and Email Authentication Problems
Email communication is essential for modern business operations, and many users rely on Microsoft Outlook to manage their Gmail accounts. However, when Outlook suddenly stops sending emails while stil
QuickBooks Closes Immediately, Part 2: Advanced Solutions for Persistent Issues
While the first part of our QuickBooks troubleshooting guide covered the basic solutions using QuickBooks Tool Hub, some users experience more persistent closing issues that require additional trouble
QuickBooks Closes Immediately: Complete Troubleshooting Guide
QuickBooks is an essential business accounting software that many companies rely on for daily financial operations. However, when the program suddenly closes immediately after opening or when trying t
How to Connect Streaming Services to Your TV (Netflix, Hulu, Disney+)
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven counties—we get calls every week from folks who want to watch...
How to Maximize your Privacy; iPhone & Android settings
The “Improve Search” feature allows Apple to store your searches from Safari, Siri, Images, and more. If privacy is a top concern, you might want to disable this. Here’s how to turn it off:
Fix Chrome sync issues (iPhone/Android)
If you signed out of a Google service, like Gmail, Chrome will pause sync. To turn sync back on, sign in to your Google Account:
How to clear RAM on iPhone with AssistiveTouch
On newer devices with Face ID, namely, iPhone 15 series, iPhone 14 series, iPhone 13 series, iPhone 12 series, iPhone 11 series, iPhone XS, XR, and X, you can reset the RAM with AssistiveTouch. Here’s
How to speed up your slow iPhone
Restarting your iPhone helps to free up iPhone RAM, ensuring a smooth user experience.
4 Ways to Protect Yourself Against AI Guessing Your Passwords
The strongest passwords are at least 17 random characters. Use an automated password generator like Norton Password Generator or the Avast Random Password Generator for best results.
Updated Microsoft Word Tips
You can control access to a document by implementing a password for it. Passwords are case-sensitive and can be a maximum of 15 characters long. Create a strong password, ideally one that you can easi
HIDDEN IPHONE TRICKS THAT WILL MAKE LIFE EASIER
If you’re scrolling down a webpage and want to return to the top, tap the top center of your screen next to the front-facing camera. This tap will pull you back to the top. Not only can you do this on
Not getting email
If you are not getting your email as expected, there is a step to take that may resolve the issue. You can send email, but cannot figure out where the new email coming in is located. Passwords and s
Google Password Checker
First, this tip assumes you have saved passwords using the Chrome browser and you have a google account. If you do, you will see your initial or image in the upper right corner of the screen. Click
Google Chrome Crashes
When you open Google Chrome you get the “Aw Snaps” crash page. When you try to go to another page on the internet you continue to get the crash pages. Chrome simply does not work.
QuickBooks will not open due to payroll update error
This is due to a recent payroll update that went wrong.
Email using QuickBooks
Issue: you set up QB to email invoices, estimates, etc, but it will not get past the password window even though you are certain the password is correct for your Gmail account.
Metered Windows Updates
Metered Windows Updates
Windows 10 Update Issue
Windows 10 Update Issue
Facebook Admin privileges gone!
You access you FB account only to find out you cannot make changes to the account. You cannot post or put in new pictures, etc. What happened?!
Using Outlook with a third party E-Mail
For a lot of people, Outlook is the preferred software for looking at email and storing it. The format is something people like. Setting a third party email, such as Gmail, can be configured so you
Streaming Apps Stop Working
For a few days now you can only access the applications on your streaming device but not any content. For example, you open Paramount+, scroll to a series or movie, click to play but it buffers forev
Screen Saver Password, Mac
When you close the lid on your Mac Book or when the screen saver activates on the iMac, you need to re-enter the password
Instagram & Offloading Apps (iPhones)
If you use Instagram on your iPhone issues can arise that can be frustrating. Uploading pictures or a video can take an extraordinary amount of time. Seems to stall uploading the files. Attempts to
Ransomware Protection
If this has happened to you then you understand the devastation this can have on your business or home files. Ransomware gets onto your system through seemingly innocent online behavior. The virus c
What is my Wi-Fi password?
It is easy to do. Forgetting the Wi-Fi password is a common occurrence. There are several ways to find out what the password is. Try these steps:
Adobe Acrobat Reader DC
After finally upgrading my computer from Win7 to Win10 the Adobe Reader program opens one file and then will not open any others or create pdf files. The program just does nothing when I click to use
Scanning software on a Mac computer
Even Macs get viruses. Having an antivirus program makes sense. However, when you download and install one, the error message pops up stating your system is only partially protected! Why is that an
Preventing Identity Theft by Destroying Your Sensitive Documents
Low Tech ID theft It is still a great way for thieves to steal your data. If you put your trash out at the driveway for the garbage truck to pick up you are at risk of a criminal stealing your data r
Delete Old Accounts to Prevent Identity Theft
We have been using online accounts for decades now. Do you remember all the ones you signed up for? Leaving old accounts active and not in use can be a hackers dream come true. They can hack the ac
Credit Card Skimming and Preventing Identity Theft
Online shopping is very convenient and easy. It is also the best way to get hacked. We use our personal information and credit card data to purchase items. Most online sites have taken additional s
Use Strong Passwords to Prevent Identity Theft
We all love to share what is happening in our lives on platforms such as Facebook. There is nothing wrong with sharing IF you are careful doing so. Here are some ideas to help protect yourself on so
Saved Passwords on the iPhone
If you need to find your password that is saved on your iPhone the process to see those is:
Chrome: saved passwords and bookmarks
While most backup programs are setup to save profile data, (documents, pictures, desktop, etc), there is vital data that should be included, but may not be part of the profile. If you are like many o
Files, Shortcuts will not open
The issue can be resolved by changing the default security settings on both the computer where the program is housed and on your system.
Outlook keeps sending my email to the Delete folder!
Every email I get ends up in the Deleted Items folder before I have a chance to read it?
Ransomware
Like the name implies, this type of virus not only encrypts and holds hostage your critical data, but also demands a ransom be paid to decrypt the infected files. Getting this virus, which comes in
Protected View in Word
If your Word program opens reasonably fast but not so when you click on a file to open, either locally or over a network, the issue may have to do with a setting that handles Protected View.
Securing your iPhone
It’s been in the news lately. Should Apple allow the US Government access to a phone? Maybe both sides are correct. In any event, securing your phone is as important today as ever and the story has
Adding Gmail to Outlook
Many already know you can add your Gmail account to Outlook. Doing so has many advantages that some find helpful. Setting it up can be a frustrating experience if you do not take some preliminary ste
Windows 10 Tweaks
There are a lot of nice things about Windows 10. The interface is better than Win8 and the speed has improved at startup. Here are several items you can tweak to make the new operating system more t
Outlook PST password recovery
When you need to import data from a backup or copy of your pst file Outlook will, at times, ask for the files password. You enter the correct password, however an error pops up stating it is the inco
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