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Scan to E-mail issue (HP)

December 6, 2018

When you try to scan a doc or image and send via e-mail you get an error message that there is a “server connection error.  There was a problem connecting to the server.  Press Retry or Ok to exit.”  The error is resolved by resetting the web services function of the printer/scanner/copier.

On an HP unit look for the “HP ePrint” icon on the screen.  Press it and select to Turn On or Enable.  You will then be directed to enter your email address.  A code will be sent to your email address that will have to be entered on the subsequent screen.  After you have entered the data, you will be able to scan to email successfully.

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