Fix Chrome sync issues (iPhone/Android)

You can turn sync on in Chrome to get your info on all your devices. If sync stops working or pauses, try these fixes.

Resume sync

If you signed out of a Google service, like Gmail, Chrome will pause sync. To turn sync back on, sign in to your Google Account:

1. On your computer, open Chrome.
2. At the top right, click Paused  Sign in again.
3. Sign in to your Google Account.

Keep sync on when you quit or restart Chrome

If sync turns off every time you close Chrome, you can change your settings.

1. On your computer, open Chrome.
2. At the top right, click More   Settings. 
3. Click Privacy and security  Site Settings  Additional content settings  On-device site data. 
4. Turn on Allow sites to save data on your device.

Fix Chrome account sync issues, (Android)

If your phone is having problems syncing with your Google Account, you could see a message, “Sync is currently experiencing problems. It will be back shortly.” or a Sync issue icon .

Most sync issues are temporary. Usually, your account will sync again after a few minutes. But if you keep having sync issues, try the following solutions.

Important: Some of these steps work only on Android 9.0 and up. Learn how to check your Android version.

Manually sync your Google Account

1. Open your device’s Settings app.
2. Tap Aboutphone Google Account  Account sync.
   1. If you have more than one account on your device, tap the one you want to sync.
3. Tap More   Sync now.

OneDrive is not syncing across all your devices.

To resolve this issue, you can try the following steps:

1. Update OneDrive: Make sure that you have the latest version of the OneDrive app installed on all your devices. Sometimes, outdated versions can cause syncing issues. Check for updates and install them if available.

2. Ensure that you are signed in with the same Microsoft account on all your devices.

3. Check the OneDrive settings on each device to ensure that the folders you want to sync are selected.

4. Sign in and Sign out one drive.

5. Check for conflicting files: If you have multiple devices with the same file open simultaneously, conflicts can occur. OneDrive may create duplicate files with different names to avoid overwriting changes made on different devices. Make sure to close files on one device before opening them on another to avoid conflicts.

6. Reinstall OneDrive: As a last resort, you can try uninstalling and reinstalling the OneDrive app on the devices where syncing is problematic.